Every day people that have been physically and emotionally hurt by the poor driving of another person are hurt and frustrated all over again by an insurance claims adjuster. Why are they so frustrating??? Because that is part of their job. It should not be a revelation for you to learn that insurance companies are in the business of making money, not spending it. It is a proven fact (that they train their employees on) that if you frustrate 100 claimants, a decent percentage of them will give up or abandon a legitimate claim. That is right, their job is to make it so difficult for you to understand and navigate an insurance claim, that you will just give up on it. Because when you give up on it, they don’t pay out any money, or they pay you less than you deserve because you can’t wait to get it over with.
That is tragic because usually a crash is 100% the other persons fault, and you are entitled to a variety of damages to compensate you for your losses from it. If you have been through the process, you will find a common formula to it: They contact you, and are extremely nice and helpful in the beginning. They may even offer you some money right on the spot to settle your claim. They do this because if you settle for pennies now, they don’t have to pay you a lot of money later. If you do not settle for their first (nice person) offer, they will become evasive, frustrating, and usually not return your calls. They are only nice, if they think you will settle cheap, they become frustrating as soon as you want to get what you are owed.
Insurance claims are a tricky business, but they stop playing games as soon as an experienced attorney becomes involved. We know the games they play, and we have the power to stop them playing them by filing lawsuits and obtaining good settlements. If this sounds familiar to you, or you want to make sure it doesn’t happen to you in the future, give an experience personal injury attorney a call for a free consultation to stop the frustration.
Marty is a former criminal prosecutor in the Cascade County Attorney’s Office and now uses that experience to defend those accused of crimes. A University of Montana School of Law graduate, Marty focuses his practice on personal injury and criminal defense and is a premier DUI defense attorney. He is also well versed in the insurance claims industry and has negotiated significant settlements with nearly every major insurance company.